About Us – WATCH-HOME

Our journey began with a simple passion: to bring exquisite timepieces to watch enthusiasts worldwide. Founded in 2016, we've curated a collection of premium watches that combine master craftsmanship with stylish design - where every watch tells its own unique story.

Curated timepieces, compelling stories: Founded in 2016 on a pure passion for horology, we embarked on a mission: to be the bridge connecting global watch lovers with extraordinary timepieces. We go beyond the ordinary, meticulously scouring the world of watchmaking to curate a selection of truly premium watches

Our focus is unwavering: Master Craftsmanship meets Inspired Design. We believe every exceptional watch carries an intrinsic narrative - a tale of precision engineering, artistic vision, and the human touch that elevates mechanics into art. Whether it's the whisper of a mechanical movement or the bold statement of a uniaue dial, each watch we offer tells its own compelling story.

Join us in celebrating the art of timekeeping. Discover a watch that doesn't just tell time, but also story - the story of you and us.

FAQ

ORDER PROCESS

Do you offer free shipping?

Yes! In fact this is one of the things we pride ourselves on - free worldwide shipping on all orders over 99 USD!

How do I make an order?

Our order process is easy! Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address.

A shipping confirmation email should follow after 1 business day.

Please feel free to e-mail the customer service team on service@watch-home.com if further assistance is required at any point

What payment methods do you accept?

We support PAYPAL, credit card, Apple Pay, Shop Pay, and other payment methods.

SHIPPING DETAILS

What are your shipping times?

Orders are usually shipped out within one business day of them being placed. Within the US shipping times are between 7 - 10 business days.

Can I track my order?

Yes! We provide tracking information for all orders. You will receive an email update once an order is placed, and a shipping confirmation with the tracking details within one business day.

Please contact our team on service@watch-home.com if you happen to run in to any problems.

How secure is your website?

Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only SSL certificate encrypted, but we also allow for payments including credit and debit cards as well as through PayPal – the safest online payment system available.

My order has not arrived, what do I do?

The customers can expect to have their timepiece within 7 – 10 business days. However, if after this period you still have not received your item, then do not hesitate to get in touch with our friendly customer service team via email on service@watch-home.com who will be happy to resolve this issue.

Please be patient with international orders as they will inevitably take longer to get to you. If for some reason your tracking link is not working or it is showing as delivered, please get in contact with either the courier or ourselves and we would be happy to find out what has happened.

RETURNS & 30 DAY MONEY BACK GUARANTEE

What's the deal with your 30-day money back guarantee?

We offer a 30-days no hassle return & exchange policy:

If a product is damaged or was faulty upon delivery - please let us know as soon as possible. You will need to let us know within 7 days of receipt of the item in order to be eligible for a replacement or refund.

Our return/exchange policy is valid 30 days from receipt of the item. Orders returned after this date will not be refunded or exchanged and may be returned to the customer at their cost. The item does not necessarily have to arrive back to us within 30 days, it simply must have been sent (with proof of postage).

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please send an email to service@watch-home.com with the subject 'Returns' and include your order number, name and the reason for the return.

We will provide you with instructions of where to send returned goods.

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations.

Please note that customers are responsible for shipping costs of returned items. When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.

I've received a damaged / defective item!

We're so sorry! We have a very stringent quality control process but unfortunately, on very rare occasions, errors may slip through or items may be damaged in transit.If you've received a product that is defective or has been damaged you must let us know within 7 days. We will always try to resolve the issue as quickly as possible - so the sooner you act, the quicker we can find a resolution. If you let us know after the 7 day period we reserve the right to refuse credit or exchange.

MY WATCH

Is my watch waterproof?

All of our watches are at least 3ATM water resistant which means that splashes or brief immersion in water (like dropping it in the sink or getting caught in the rain) will not cause any damage. However they are not sufficiently resistant for swimming, diving, showering or bathing.

My Automatic Watch Has Stopped Working

The watch will wind itself automatically by means of an oscillation weight that moves every time the watch's position is changed. A self-winding watch should be worn for at least eight hours a day to maximize the power reserve. If this isn't possible.

BUY NOW, PAY LATER

What is Klarna’s "Pay in Installments" option?

Klarna is a popular "Buy Now, Pay Later" (BNPL) service that allows you to split your purchase into multiple interest-free payments (subject to Klarna’s terms).

How do I use Klarna installments?

During checkout, select Klarna as your payment method and choose your installment plan (e.g., 3 payments, 6 payments, etc.). You’ll be redirected to Klarna’s page for a quick credit check. Once approved, your order will be confirmed.

Are there any interest or fees with Klarna installments?

Partial purchases are eligible for 0% interest in 4 installments, depending on your account level, and subject to the terms displayed by Klarna at checkout.

How are installment amounts and schedules calculated?

Klarna will display available plans (e.g., 3 or 6 installments) along with the due dates. The first payment is typically due 30 days after shipment.

Who is eligible for Klarna installments?

You must:

Be at least 18 years old;
Pass Klarna’s instant credit check;
Reside in a supported country/region.

What happens if I return my order?

Approved refunds will cancel pending installments, and Klarna will refund any paid amounts to your original payment method (processing time: 3–10 business days).

Why was my Klarna application declined?

This may be due to failed credit checks, incomplete information, or regional restrictions. Contact Klarna Support for details.

SERVICE TEAM

Service Email: service@watch-home.com

Service Tel.: +1 (646) 299 8784

Service Hours: PST 9am-6pm

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